Million Mart

1. Introduction

Welcome to Million Mart. By accessing or using our website, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Service Area

Million Mart currently operates only within Pakistan. All products are delivered nationwide across Pakistan.

3. Currency & Shipping

Prices can be displayed in Pakistani Rupees (PKR) or Saudi Riyals (SAR) using the currency toggle. A flat shipping fee is automatically applied at checkout depending on your selected currency.

4. Payment Method

We currently offer Cash on Delivery (COD) as the primary payment method. Customers must pay the full order amount to the delivery courier at the time of delivery.

5. Orders

When placing an order on our website, you agree to provide accurate and complete information, including:

• Full name
• Correct delivery address
• Valid phone number

Million Mart reserves the right to cancel any order if the information provided is incorrect or suspicious.

1. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You can pay the courier when your order is delivered.

2. Do you deliver all over Pakistan?

Yes, Million Mart delivers across all cities in Pakistan.

3. What currency are the prices shown in?

All prices on our website can be dynamically displayed in Pakistani Rupees (PKR) or Saudi Riyals (SAR) using the currency switcher at the top of the page.

4. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your city and location.

1. Shipping Coverage

Million Mart provides shipping all across Pakistan. Orders can be delivered to all major cities and most remote areas through our courier partners.

2. Shipping Method

We currently offer Cash on Delivery (COD) as the only payment method. Customers will pay the total order amount equivalent to the selected currency at the time of delivery.

3. Order Processing Time

Orders are usually processed within 1–2 working days after confirmation. Our team may contact you by phone to confirm your order before it is shipped.

4. Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 working days
• Other Cities & Remote Areas: 3–7 working days

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged
• The product is defective
• You received the wrong item

The request must be made within 24–48 hours after receiving the order.

2. Non-Returnable Items

Returns will not be accepted if:

• The product has been used
• The product is damaged by the customer
• The request is made after the return period
• The product is not in its original packaging

3. Return Process

To request a return:

• Contact our support team within 24–48 hours of delivery
• Provide your order number
• Send clear photos of the product showing the issue
• Our team will review the request and guide you through the return process

4. Exchange Policy

If your return request is approved, we may offer:

• Product exchange, or
• Replacement of the same item

depending on product availability.

5. Refund Policy

Refunds may be issued if:

• The replacement product is not available
• The returned product is confirmed defective or incorrect

Refunds may be processed through bank transfer or other agreed method after the returned product is received and inspected.

6. Return Shipping

If the return is approved due to our mistake (wrong or damaged item), the return shipping cost may be covered by us.

If the return is requested for other reasons, the customer may be responsible for return shipping costs.