Million Mart

1. Introduction

Welcome to Million Mart. By accessing or using our website, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Service Area

Million Mart currently operates only within Pakistan. All products are delivered nationwide across Pakistan.

3. Currency

All prices displayed on the website are in Pakistani Rupees (PKR).

4. Payment Method

We currently offer Cash on Delivery (COD) as the primary payment method. Customers must pay the full order amount to the delivery courier at the time of delivery.

5. Orders

When placing an order on our website, you agree to provide accurate and complete information, including:

• Full name
• Correct delivery address
• Valid phone number

Million Mart reserves the right to cancel any order if the information provided is incorrect or suspicious.

6. Shipping & Delivery

• We deliver all across Pakistan.
• Delivery times may vary depending on your city or region.
• Customers will be contacted via phone or email regarding order confirmation and delivery details.

7. Returns & Refunds

If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery. We reserve the right to approve or reject return requests after reviewing the issue.

8. Product Availability

All products are subject to availability. Million Mart reserves the right to change or discontinue products at any time without prior notice.

9. User Responsibility

By using this website, you agree not to:

• Use the website for illegal activities
• Attempt to damage or hack the website
• Provide false or misleading information

10. Limitation of Liability

Million Mart will not be responsible for any indirect or incidental damages resulting from the use of our website or products.

11. Changes to Terms

Million Mart may update these Terms of Service at any time. Updated terms will be posted on this page.

1. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You can pay the courier when your order is delivered.

2. Do you deliver all over Pakistan?

Yes, Million Mart delivers across all cities in Pakistan.

3. What currency are the prices shown in?

All prices on our website are displayed in Pakistani Rupees (PKR).

4. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your city and location.

5. How can I place an order?

To place an order:

• Choose your product
• Add it to your cart
• Proceed to checkout
• Enter your shipping details
• Confirm your order

6. Will someone contact me after I place an order?

Yes. Our team may contact you by phone or email to confirm your order before shipping.

7. Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our support team.

8. What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery so we can assist you.

9. Do you offer refunds or exchanges?

Refunds or exchanges may be available if the product is damaged, defective, or incorrect. Each request will be reviewed by our support team.

1. Shipping Coverage

Million Mart provides shipping all across Pakistan. Orders can be delivered to all major cities and most remote areas through our courier partners.

2. Shipping Method

We currently offer Cash on Delivery (COD) as the only payment method. Customers will pay the total order amount in Pakistani Rupees (PKR) at the time of delivery.

3. Order Processing Time

Orders are usually processed within 1–2 working days after confirmation. Our team may contact you by phone to confirm your order before it is shipped.

4. Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 working days
• Other Cities & Remote Areas: 3–7 working days

Delivery times may vary depending on courier services, location, or public holidays.

5. Shipping Charges

Shipping charges may vary depending on the product, weight, and delivery location. Any applicable shipping charges will be displayed during checkout.

6. Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, WhatsApp, or Email if available.

7. Delivery Attempts

Our courier partner will attempt delivery to the provided address. If the delivery attempt fails, the courier may contact you to arrange another delivery attempt.

8. Incorrect Address

Please make sure your shipping address and phone number are correct when placing an order. Million Mart is not responsible for delays or failed deliveries caused by incorrect information.

9. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Courier service delays
• Public holidays
• High order volumes

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged
• The product is defective
• You received the wrong item

The request must be made within 24–48 hours after receiving the order.

2. Non-Returnable Items

Returns will not be accepted if:

• The product has been used
• The product is damaged by the customer
• The request is made after the return period
• The product is not in its original packaging

3. Return Process

To request a return:

• Contact our support team within 24–48 hours of delivery
• Provide your order number
• Send clear photos of the product showing the issue
• Our team will review the request and guide you through the return process

4. Exchange Policy

If your return request is approved, we may offer:

• Product exchange, or
• Replacement of the same item

depending on product availability.

5. Refund Policy

Refunds may be issued if:

• The replacement product is not available
• The returned product is confirmed defective or incorrect

Refunds may be processed through bank transfer or other agreed method after the returned product is received and inspected.

6. Return Shipping

If the return is approved due to our mistake (wrong or damaged item), the return shipping cost may be covered by us.

If the return is requested for other reasons, the customer may be responsible for return shipping costs.